Traffilog is seeking to bring on board Account Manager to join our amazing engineering & customer support team.

In this position you will be responsible for developing long-term relationships with our customers and distributers and other relevant stakeholders. In your role you will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop customer accounts to initiate and maintain favorable relationship. Support POC efforts, through implementing and overseeing product installation to ongoing support

Your day-to-day activities will include:

• Be the primary point of contact and build long-term trusted advisor relationships with customers
• Responsible for keeping customers satisfied and delivering exceptional service on a day-to-day basis
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Customer training – Technical & on new features/changes
• Identify and diagnose customer needs for new features and functionalities and communicate progress to customers on timely manner
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Responsible to be updated on job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Monitor and analyze customer’s usage of our product
• Work closely, manage and monitor progress with the various internal interfaces (sales, R&D, Technical engineer, logistics, technical support, vehicle engineer etc.)
• Responsible for working with the Sales team to onboard and integrate new customers and developing existing client relationships, supporting POC and other needs of the sales.
• Liaise between the customer and internal teams

What will you enjoy?

• Working in a successful leading company in the growing telematics industry
• A dynamic, energetic, and supportive work environment
• Being exposed to and working with a variety of interfaces and customers
• Meeting complex project requirements for customers across the globe
• Flexible working hours and location

A good fit would be:

• 5+ years as account manager working with global customers with a technical product
• Bachelor’s Degree in relevant field, like Computer Science, Electronics, NW communication
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Ability to prioritize among competing tasks
• High level of English
• Additional languages (Spanish, Portuguese (- Huge advantage
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Critical thinking and problem-solving skills
• Ability to diagnose and troubleshoot technical issues

• To apply send your CV to hr@traffilog.com

Traffilog is seeking to bring on board Technical Support Engineer to join our amazing engineering team and help our customers.

In this position you will mainly lead, manage, and solve technical issues raised by our valued customers. You will diagnose and troubleshoot software and hardware problems, resolve network issues, operating systems and using remote connections to provide immediate support. You will closely work with the different units of the company, including and especially with the account managers, the R&D teams and sales team to bring a timely excellent solution to the technical issues raised.

Your day-to-day activities will include:

• Research and identify solutions to network, software and hardware issues
• Diagnose and troubleshoot technical issues, including setup and network configuration
• Ask targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients/account managers through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software/HW developers)
• Provide prompt and accurate feedback to customers/account managers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with to ensure their systems & units are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with internal interfaces and clients

What will you enjoy?

• Working in a successful leading company in the growing telematics industry
• A dynamic, energetic, and supportive work environment
• Being exposed to and working with a variety of technology stacks, interfaces, and customers
• Meeting complex project requirements for customers across the globe
• Flexible working hours and location

A good fit would be:

• Proven work experience as a Technical Support Engineer
• Degree in relevant field, like Computer Science, Electronics, NW communication
• Hands-on experience with Windows/Linux/Mac OS environments
• Experience in supporting Mobile, Automotive, Network technical products
• Good understanding of computer systems,
• Ability to diagnose and troubleshoot technical issues and simply explain technical details
• Excellent problem-solving and communication skills
• Ability to build and provide step-by-step technical training, both written and verbal

• To apply send your CV to hr@traffilog.com

Work hours: Sundays-Thursdays 9:00 to 18:00 + readiness for overtime as needed
Sitting at the front desk and reporting to the CEO’s Assistant.

*Temporary position: replacing an employee on maternity leave, + option to continue part-time working afternoons at end of period

Key Responsibilities:

• Administration and office management.
• Answering and routing incoming calls.
• Calendar management, scheduling multi-participant meetings.
• Mail handling, ordering refreshments, office equipment, machine technicians and managing the companies cleaning service.
• Hospitality – preparation of refreshments and beverages for internal and external meetings.
• Support HR administration and welfare activities.

Requirements:

• 1-2 years’ experience as a secretary / receptionist.
• Courteousness, service oriented and excellent interpersonal skills.
• Language skills: High level Hebrew, good level English.
• Proficient in all Microsoft office software’s.
• Vehicle (parking will be provided)
  To apply send your CV to hr@traffilog.com