Primary purpose

The primary purpose of this role will be to:

• To manage the operational delivery of contracted services to various new and existing clients, ensuring they are delivered to time and within budget.
• To utilise project management expertise to improve the overall level of Customer Services received by clients of Traffilog UK.

Key Accountabilities

You will be required to manage a number of key contracts and will assume responsibility for:

• Liaising with project management and operational staff within clients to ascertain and agree to requirements and timelines.
• Undertaking gap analysis to identify activities and processes not currently covered within project plans.
• Implementing / managing project plans with clients to ensure that milestones are set, met and agreed within deadlines.
• Communicating information with relevant individuals within Traffilog UK to ensure that milestones are met.
• Ensuring SLAs are maintained for each contract.
• Ensuring customers realise and quantify the financial benefit / impact.
• Produce an implementation delivery plan in line with requirements of customers.
• Ensure all required enhancements and key services are successfully delivered to plan by ensuring costs, timescales, and resources are managed efficiently and effectively.
• Effective management of issues and risks by taking appropriate action where these deviate from agreed tolerances.
• Defining MI requirements and key milestones and establishing regular reporting.

Requirements

• Excellent analytical skills.
• Excellent problem-solving skills.
• Strong leadership ability.
• Excellent communication and presentation skills.
• Ability to remain calm under pressure.
• Excellent influencing and negotiating skills.
• Intermediate or advanced level in all main MS applications such as Excel PowerPoint & Word.
• Defining MI requirements and key milestones and establishing regular reporting.
• Ability to work within a fast moving and changing environment.